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Creating a Customer-Centric Culture

Abysmal customer service. Is there anything worse? Well, yeah, but when a company treats you poorly, it’s still pretty upsetting. If your company offers exceptional service to every customer, you can stop reading now. But if you’ve got some room to improve in this area, it’s time to make it a priority. Here are some sobering stats compiled by HelpScout, makers of customer service software, that illustrate why customer service is so important.

Posted: Jan 23, 2017

Playing Up Your Startup’s Culture to Attract and Retain Talent

If you’re anything like the entrepreneurs we talk to every day, one of your biggest challenges, after funding, is finding and retaining talent. After all, you’re competing for employees with bigger, more established firms. They have deeper pockets and dedicated recruiters. And they usually pay more, offer better benefits and provide greater job security.

Posted: Oct 31, 2016

Setting Goals for Your Startup.

You know you should be setting goals for your company and the various departments within it. But you’ve tabled the task yet again in favor of dozens of competing priorities. Think about this, though: If everyone in your startup can’t name the company’s top three to five goals, how are they going to prioritize the myriad things they need to do to realize your vision?

Posted: Sep 30, 2016

Congratulations, You Sold Your Company. Do This Next.

You did it! You sold your tech company. You now belong to a group of elite entrepreneurs who have captured the holy grail. Against formidable odds, you turned your idea into a viable startup, grew it into a major player disrupting your industry, and then exited (while
amassing piles of cash). Before you move on to your next venture, it’s a smart move to take a step back and develop a plan to preserve your wealth.

Posted: Aug 31, 2016

Everything Entrepreneurs Need to Know About Insurance

If you’re creating a company from scratch, you’re probably spending most of your energy finding customers, building your team, refining your idea and pivoting accordingly. Probably the last thing on your mind is insurance. But covering your business risks is a smart move, says Augusto Russell, CIC.

Posted: Jul 13, 2016

How to Ensure the Success of Your Company When You’re No Longer at the Helm

Did you know that 50 percent of founder CEOs are no longer heading up their company after three years? And that fewer than 25 percent led their IPOs? This is according to research by Noam Wasserman, who analyzed more than 200 startups in the late 1990s and early 2000s. We at Connecticut Innovations see similar trends, both at our fund and at the other venture capital firms we invest alongside.

Posted: Jul 7, 2016