Abysmal customer service. Is there anything worse? Well, yeah, but when a company treats you poorly, it’s still pretty upsetting. If your company offers exceptional service to every customer, you can stop reading now. But if you’ve got some room to improve in this area, it’s time to make it a priority. Here are some sobering stats compiled by HelpScout, makers of customer service software, that illustrate why customer service is so important.